CASE STUDY - Coutts Bank Invests in Disability Awareness Training
As a leading private bank and wealth management organisation- disability awareness is of great importance to Coutts bank.
Following its decision to further develop disability awareness, Chris Jay was selected to deliver its training to a group of employees from a range of departments, from senior level employees to graduate staff.
The training focused on various themes, covering topics including the definition of disability, etiquette, accessibility, terminology and the disclosure of disability in the workplace.
The content of the programme aimed to challenge attitudes towards disability whilst helping Coutts to further promote inclusivity in the workplace. The training also offered a thorough insight into how Coutts can physically adapt its existing business environment, making the organisation more accessible to potential employees and clients with disabilities.
Chris also offered guidance on the ways in which awareness can be enhanced for staff working closely with Coutts’ clients, therefore further improving its customer service.
Alex Robertson, a Private Banker at Coutts comments:
“Chris provided a very thought provoking and engaging training session today, with a good balance of insightful activities and interactive modules - all of which have certainly challenged our perceptions.
“The training session was useful to a very broad range of Coutts employees, allowing both managerial and client facing staff to be more aware of disability. This is the first stage of our mission to improve disability awareness, and we aim to build on this in a number of ways- many of which will take inspiration from Chris’s training. The key now is to use the information this training has provided to continue to build momentum.”
Following the training session, Coutts requested that a programme of further disability awareness training should be undertaken, to reach even more of its staff at every level of the organisation, which Chris Jay was appointed to fulfil.